Weddings By Julie
Terms and Conditions
About our website
This website is owned by Weddings By Julie. It is our intention to keep our website as up to date and as accurate as possible, and we therefore reserve the right to make any modifications that we deem necessary at any time. All content included within our website, such as logo, text and images remain the property of Weddings By Julie and may not be used in any way without written consent from Weddings By Julie. Our website content is protected by UK Copyright Laws.
Weddings By Julie has attempted to be as accurate as possible with our product descriptions, however, we cannot admit liability for any inaccuracies in the information included within our website. Please note, any product sizes are approximate only, and actual colours of products may not completely match those viewed via your computer screen.
How do I place an order?
You can buy a product from our online store or by contacting us via email, our online form or telephone. If you require a bespoke item, please provide us with your ideas / requirements and we will call you to discuss these. Within the online store, you can add items to your cart, and view your cart and amend quantities within Paypal at any stage. Once you have finishing shopping, you can check out through the secure Paypal site.
How do I pay for my order?
Once you have finished shopping online, you can pay via Paypal or your credit card. If you would like to hire products, or require a bespoke item, please contact us to discuss this and we will ask for payment via bank transfer.
When will I receive my order?
Upon receipt of payment for an order, we will aim to dispatch your items within 7 working days, and deliver within 7 working days of dispatch. Delivery timescales are subject to our courier / Royal Mail and we therefore cannot guarantee any delivery dates. If you require an item as a matter of urgency, please call us to discuss this, so that we can check stock levels and alter the delivery method as required. If you have ordered multiple items, we will dispatch all items together, therefore we will not deliver until all your items are available. Again, if you require an item as a matter of urgency, please call to discuss this.
Please note bespoke items are subject to different dispatch timescales, as the items will be handmade. Timescales will be agreed upfront with yourselves.
Is my item likely to be out of stock?
We hold limited stock on our premises, however, our suppliers are committed to quality and rapid and reliable turnaround times. Our 7 day dispatch timescale incorporates the time we need to source the products from our suppliers. If we anticipate any delay or an item is out of stock, we will contact you immediately to discuss timescales or as required to provide you with a full refund. If bespoke handmade products are ordered, we will discuss and agree timescales with you, as we will require the appropriate time to make these to the quality you should expect.
Can I hire an item?
Some of our items are available for hire, this information is included within the product descriptions. If you wish to hire an item, please contact us to discuss delivery, dates and contract terms. Please note: all hired items remain the property of Weddings By Julie and are subject to an initial non-refundable deposit of 50% of full payment, and then balance on delivery of items. An Item Hire Contract will be distributed to you for signing.
How will my item be delivered?
We use Courier services and Royal Mail First Class post or Royal Mail Special Delivery service. The Special Delivery service provides guarantee of delivery and tracking via their online Track and Trace System and Electronic Proof of Delivery Service. It also guarantees delivery within a set timeframe. The First Class postal service does not guarantee delivery timescales, however, it is suitable for some smaller items.
What are the delivery charges and timescales?
Delivery charges are subject to weight and quantity of the product ordered, as well as the method of delivery required. We will aim to deliver your products to you within 14 working days of ordering, however, Weddings By Julie cannot guarantee delivery timescales due to dependencies on courier services and Royal Mail.
If you would like a product to be shipped internationally, please call Julie to discuss postage charges.
Will I need to sign for my order?
If an item is sent via Courier or Royal Mail Special Delivery, you will need to sign for an order. Please note though that you can provide any UK address as the delivery address, so if it is more convenient to have your items delivered to work for instance, this is possible. We will notify you of the delivery method in our email confirmation of your order.
What if I miss the delivery of my order?
If you are not available to sign for an order, the Courier or Royal Mail will leave you a card at your address providing instructions on how to get the item re-delivered or where to collect the item from.
What happens if my order does not arrive?
Please inform us immediately if your order has not arrived, as by using the Special Delivery and Courier services we are able to track delivery. If there has been any issue, we will receive compensation from Royal Mail and organise re-delivery for yourselves or a full refund as required.
Can I order a sample of an item?
You can order a sample of most of our items, which will enable you to check that they match your style and colour requirements before you place a bulk order. If you order a sample, you will be charged for that item plus the standard delivery costs.
All of our product prices are inclusive of VAT, however Weddings By Julie is not a VAT registered company. Prices detailed within this website do not include delivery charges. Delivery charges are calculated based on weight, quantity purchased and delivery method.
What do I do if I want to return an item?
You have the right to return any item in an unopened, perfect condition within 7 working days of receiving your purchase. Please contact us to inform us of return and the reason, and we will supply you with our return address. A full refund will be issued excluding delivery charges within 14 working days of receiving the goods in the condition stated above. We suggest you use the Royal Mail Special Delivery service to return your items, to guarantee delivery. Weddings By Julie cannot be held responsible for any items that do not arrive at our premises. Special Delivery enables you to track delivery of the returned item, and Royal Mail can provide compensation upon non-delivery of the item. For more details please see www.Royalmail.com. Once we receive your returned item, we will issue you with a confirmation email. If you have not received a confirmation email within 14 days of returning the item, please contact Weddings By Julie.
What do I do if the order I receive is damaged?
This should not happen as we package our products carefully to try to prevent any damage. However, in the unlikely event that you do receive damaged goods, you must notify Weddings By Julie immediately via email or telephone and within 7 days of receipt of goods. We can then discuss follow-up actions which may include a replacement product if stock levels enable this, or a refund of your money, or a request for you to return the damaged goods to ourselves.
How do I cancel my order?
If you decide you would like to cancel your order, you must inform us by email within 7 working days from placing your order with us. This entitles you to a 7 day cooling off period. However, if your items have already been dispatched, you will be responsible for any costs associated with returning the goods to ourselves.
What if I have a complaint?
We are a small company and we pride ourselves on exceptional customer service. If for any reason you are not satisfied with our products or service, please do contact us immediately so that we can address this for you.
Copyright 2012 Weddings By Julie, North Lincolnshire